Terms and conditions


The contracts finalized through the site tenutadelcigno.it fall into the category of distance sales contracts, between Società Agricola Tenuta del Cigno srl. (hereinafter also referred to as the Company) with registered office in Via Pica 310, 41122, Modena, Italy, Registered Reg. Imp., CF and VAT no. 03755030362 Share Capital € 100.000,00 and the Consumer, and have as their object the purchase and sale of products through telematic selection on the tenutadelcigno.it website. The sale is governed by these Conditions which must be considered an integral and substantial part of the sales contract. Therefore, the Customer is invited, before sending the order, to carefully read the conditions of sale. The Company reserves the right to update these conditions of sale at any time, including for any regulatory adjustments and changes, and the changes will be effective from the date of publication on the tenutadelcigno.it website. The sending of the electronic order completed in the appropriate section of the site by the Customer is valid as acceptance of the sales conditions in force at that time and is valid as a manifestation of consent to purchase, thus completing the sales contract.


The management of purchase orders takes place according to the following phases:
1) Sending the order completed in the appropriate section of the site by the Customer.
2) Acceptance of the order by Società Agricola Tenuta del Cigno srl sent to the Customer by e-mail containing the main information and the quantity of the product ordered, its price, the payment methods, the shipping method and the relative cost, the shipping address, billing information.

The acceptance and fulfillment of the order will take place only after the payment has been credited.
In the event that the quantity of the products ordered exceeds the availability of the Company, the Customer will be promptly informed by e-mail, so as to choose whether to replace the missing product, modify or cancel the order at no cost and the Company will reimburse the Customer the unpaid sum possibly already paid.
The Customer releases the Company from any liability deriving from any incorrect compilation of the order form, even in relation to the delivery address only and / or the issuance of incorrect tax documents, being the Customer solely responsible for the correct insertion of the data in the order form. Minors under the age of 18 are not authorized to place orders via the online order form.


The prices of the products displayed on the site are expressed in € (Euro) inclusive of VAT and any other taxes, containers and packaging. Shipping costs are not included. Any promotions relating to the sale price and / or shipping costs are valid only during the period of publication on the site. The payment of the price can only be made in € (Euro) currency and the amounts will be shown on the invoice only in € (Euro). The invoice will be sent to the Customer at the email address indicated in the order phase.


The conditions relating to special offers, promotions and discount coupons will be indicated from time to time on the tenutadelcigno.it site through ad hoc communications.


Payment can be made by credit card, Paypal and bank transfer in advance.

The purchase through the use of the credit card is managed through the Cartasì circuit.
The accepted credit cards are: Visa, Mastercard, AMEX, Google Pay, Apple Pay.
The shipment will be made only after notification of receipt of payment by the bank.
Società Agricola Tenuta del Cigno declares that the information and data of the users' payment cards will not be stored either by the site or by the company.

When purchasing by bank transfer in advance, to speed up the shipping procedures, it is advisable to send the Company by e-mail to info@tenutadelcigno.com a copy of the bank account certifying the transfer. The acceptance and fulfillment of the order will take place only after the actual crediting of the payment which must take place no later than 10 (ten) working days from the sending of the order. Beyond this deadline, the order will no longer be valid and will be canceled. The name and surname or company name of the person who placed the order and the number and date of the order must be indicated in the purpose of the bank transfer.
The bank transfer must be made in favor of:
Account holder: Azienda Agricola Tenuta del Cigno Srl
Reason: ID of the order
Iban: IT21S053871290600002574469


The shipment of the purchased items will take place the working day following the receipt of the order, while in case of payment by bank transfer in advance the working day following the crediting of the payment. The delivery of the ordered products will be made to the shipping address that the Customer has indicated when completing the order. Depending on the destination area, deliveries may take place over a period of time ranging from 2 to 10 days, except in cases of force majeure. For information on shipments with large quantities (over 100 kg) or on countries not included in the list of foreign countries, contact the Company directly at the following e-mail address info@tenutadelcigno.com to receive a personalized quote.

In order to ensure timely delivery, it is advisable to indicate an address where couriers will surely find someone on delivery, and a telephone number to be easily contacted.
The user acknowledges that the withdrawal of the Product is his specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a postcard to certify the delivery attempt (so-called passage notice). The card will indicate the telephone number that the user must contact to request that the courier make a subsequent delivery attempt.
The user can indicate an alternative shipping address to the billing address and specify if it is a gift box.
Società Agricola Tenuta del Cigno srl reserves the right to use other carriers and / or to use different delivery methods. In this case the variation will be specified during the purchase process.
Azienda Agricola Tenuta del Cigno, for reasons of international export sanctions, is unable to manage and organize shipments for the following territories:
Russian Federation
North Korea

Transport costs vary according to the country of destination and the quantity of product purchased. They are calculated automatically and during the order you can check the exact amount directly in the virtual cart.

Transport costs for Italy start at € 5,50.
Only for Italy, for orders over € 100 the transport costs will be free.


Transport costs in foreign countries vary according to the destination and weight of the product, and range from a min. € 14 per 1 kg.
The expenses will be calculated automatically and you can check the exact amount directly in the virtual cart.

For delivery to countries not included in the list, the customer is requested to contact the company at info@tenutadelcigno.com to find out about feasibility, costs, times and shipping methods.

The goods must be checked upon delivery and any damage must be reported to the courier.

F. RETURNS AND RIGHT OF WITHDRAWAL (pursuant to Legislative Decree 06/09/2005 n. 206)

In the event that the final consumer is not satisfied with the products purchased, he can exercise the right of withdrawal, by sending communication by registered letter with return receipt to Società Agricola Tenuta del Cigno Srl with registered office in Via Armando Pica 310, 41126, Modena, Italy , within 14 days of receipt of the purchased products. The final consumer is invited to anticipate this communication to the email address info@tenutadelcigno.com indicating the details of the purchase order. The purchased products must be returned to our office within 14 days of receipt of the same and subject to verification of the goods, the Company will refund the sums paid as soon as possible, in any case no later than 30 days from receipt of the notice of withdrawal. The returned products must arrive at the Company headquarters intact, inserted in their original packaging complete in all its parts, as received by the Customer. The return of the purchased products is at the expense of the Customer in accordance with art. 67.


These Conditions of Sale and the purchase and sale contracts finalized through the website tenutadelcigno.it are governed by Italian law having regard to the EEC directives (Legislative Decree 6/09/2005 n.206 Consumer Code - Legislative Decree 9/04/2003 n 70 - subsequent amendments and additions). The Customer relieves Società Agricola Tenuta del Cigno Srl from any liability relating to malfunctions, interruptions of services and degradation of performance, whether or not these are due to force majeure or unforeseeable circumstances, when they are not directly attributable to the same Company for its willful misconduct or gross negligence. For any dispute regarding the interpretation of these conditions of sale and the commercial relations deriving from them between the Company and the Customer, the Court of Modena will have sole jurisdiction.


It is possible to request information, send communications, request assistance or submit complaints by contacting the Customer Service via e-mail at info@tenutadelcigno.com


BPER Bank Spa
Agency 8
Strada Morane, 500, 41126 Modena MO
IBAN: IT21S053871290600002574469
ABI: 05387
CAB: 12906

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